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Terms & Conditions

1. RETURN AND CANCELLATION OF SUBSCRIPTION

1.1 No Return of Used, Worn, Washed or Damaged Items

 soxytoes.com will accept returns on all unused, unworn, unwashed and undamaged products, received in the original packaging and in original condition. Exceptions may apply.

1.2 How to Return

 To submit a return, simply email info@soxytoes.com or call @ 987654321 with your order number and the details of your return request and we do our best to make you happy.

1.3 Maximum Time Limit for Returns

 A request to return an item must be made within 15 days of when the item(s) were shipped to you. 

1.4 Refund against Returns

 1.4.1 The return can be refunded to you in one of two ways:

 (1) Free replacement of the sock with another sock of equal or higher value in case of return of socks shipped under the subscription plan; or

(2) A refund in the original form of payment in case of socks purchased from the web store.

 1.4.2 If the credit card used in connection with the purchase is expired or invalid, we will issue a cheque in the name of the buyer which will be sent to the billing or delivery address on the credit card, after due verification.

 1.4.3 If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.

1.5 Return Address

 Karma Holdings

A-79, Sector 63

NOIDA,

Uttar Pradesh - 201301
India

1.6 Cancellation of Subscription

 1.6.1 For customers on the ‘monthly recurring’ plan that pay online, soxytoes.com will charge your card every month, on the same day as the first purchase until the user cancels their subscription. In some cases, timing of billing may change. 

1.6.2 For customers on the ‘monthly recurring’ plan that pay using COD, A pair of socks will be dispatched to their listed address on the same date every month till they cancel their subscription.

 1.6.3 To cancel a monthly recurring subscription, users must log into the account with the active subscription and visit the ‘My Subscription’ tab and cancel the active subscription.

1.6.4 In order to cancel a prepaid 3, 6 or 12 month subscription before the completion date, users must email us at info@soxytoes.com intimating us of their decision. Cancellation emails must be sent from the email address used to make the purchase, as well as mention the registered address of the recipient for verification purposes.

1.6.5 Subscribers who cancel their prepaid 3, 6 or 12 month subscription mid period will be refunded for the unused number of months on pro-rate basis.  Example – If a user signs up for a 12 month subscription but wants to cancel after 3 months, soxytoes.com will refund the user for the unused 9 months period.

 1.6.6 Once your prepaid subscription has been cancelled, no more socks will be billable unless the product has already been shipped. If this is the case then the shipped pair will be billable.


2. PRIVACY POLICIES

2.1 What information do we collect?

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

We only collect personal information from you when you register on our site or place an order. When registering on our site or ordering, you may be asked to enter your name, e-mail address, mailing address and phone number.

 You may, however, visit our site anonymously.

2.2 What do we use your information for? 

Most of the information which may collect may be used in one of the following ways:

(1)To process transactions; and/or

(2) For logistical operations; and/or

(3)To send you information regarding our products and promotions.

 Access to your personal or statistical information is restricted to employees and associates on a need to know basis only.

 Your information, whether personal or statistical, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

2.2 What do we use your information for?

Most of the information which may collect may be used in one of the following ways:

(1)To process transactions; and/or

(2) For logistical operations; and/or

(3)To send you information regarding our products and promotions.

Access to your personal or statistical information is restricted to employees and associates on a need to know basis only. 

Your information, whether personal or statistical, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 

2.3 How do we protect your information? 

Our technical team has implemented a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secure socket layer (ssl) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

The security of our servers is outsourced to third party security agencies that provide adequate measures to ensure safety and privacy. All servers are kept in controlled and safe guarded environments, which are both – physical and electronic. While we take serious care of user information we obviously cannot guarantee complete security – something that doesn’t exist online or offline.

2.4 Do we use cookies?

 As with most sites, soxytoes.com will place advertising cookies in your computer so that we can understand what interests you. This enables us to present you with a form of retargeting advertising on any other sites – depending on your earlier interaction with soxytoes.com. 

This technique does not result in the collection of any personal or impersonal data. This data is collected through the use of pixel tags and cookies, which is industry standard on most websites.

2.5 Do we disclose any information to outside parties?

 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

2.6 Governing Law

 These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.

2.7 Online Privacy Policy Only

 This online privacy policy applies only to information collected through our website and not to information collected offline. 

2.8 Link to Third Party Site

 The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under our control and we are not responsible for the contents of any Linked Site. 

2.9 Your Consent

 By using our site, you consent to our website privacy policy.

3.0 Changes to our Privacy Policy

 If we decide to change our privacy policy, we will send an email to all registered users notifying them of any changes.


3. PRODUCTS FOR SALE ON THE SITE

3.1 Pricing

 Prices for products are described on our website. Prices, products and services may change at soxytoes.com discretion.

3.2 Disclaimer

The merchandise may not be restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed.

3.3 Product Description

 We hereby disclaim any guarantees of exactness as to the finish and appearance of the final product as ordered by the user. We attempt to be as accurate as possible. However, we do not warrant that product descriptions including colour, material used, availability, prices or other content regarding products displayed on the website appear accurately at all times. If a product offered by us is not as described, your remedy is to return it in unused condition. 


4. COPYRIGHT NOTICE

 This website and its content is copyright of Karma Holdings Private Limited. All rights reserved.

 Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


5. ONLINE REGISTRATION AND YOUR ACCOUNT 

5.1 Your Account

Your account will be activated upon completing the website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this.

5.2 Termination

 We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


6. SHIPPING AND DELIVERY POLICY

6.1 Shipping inside India is usually free of cost.

6.2 Title and risk of loss for all products ordered by you shall pass on to you upon soxytoes.com shipment to the shipping carrier.

6.3 We use reliable courier companies and are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer.

6.4 We will usually make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s) at our discretion.


7. INDEMNFICATION

You agree to indemnify, defend and hold harmless soxytoes.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by soxytoes.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. 


8. UNAUTHORIZED CHARGE ON THE CREDIT CARD

If you see charges on your credit/debit card for purchases made on our website and do not recognise the charge, please report the unauthorized purchase within 60 days of the transaction to enable us to begin an investigation.


9. CANCELLATION OF FRAUDULENT ORDERS

We regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, we reserve the right to cancel all past, pending and future orders without any liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.


10. DISCLAIMER OF WARRANTIES

We endeavour to ensure that all the information on the website is correct, but we neither warrant nor make any representations regarding the quality, accuracy or completeness of any data, information, and product. In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

(1) The use or the inability to use the website or products, or

(2) Unauthorized access to or alteration of your transmissions or data, or

(3) Relating to the services; arising out of or in any way connected with the use or performance of the website.

Neither shall we be responsible for the delay or inability to use the website or related services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond our control.

You understand and agree that any material and/or data downloaded or otherwise obtained through this website is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material and/or data.


11. TRANSACTIONS AND PAYMENT

This website can only be used by persons who can form a legally binding contract under the applicable law.

 While availing any of the payment method(s) available on the website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction(s), or exceeding the preset limit mutually agreed by you and between your bank(s), or any payment issues arising out of the transaction, or decline of transaction for any other reason(s).


12. INTERPRETATION OF NUMBERS AND GENDERS

 The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.


13. SEVERABILITY

 If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.


14. REGISTERED ADDRESS

 Karma Holdings Private Limited

D-9/3, Okhla Industrial Area, Phase 2
New Delhi - 110020
India


15. CUSTOMER CARE HELPLINE

 We want you to be happy with your socks and soxytoes.com experience. Even though we have policies set in place, please email or call us if you have any problem, and we will do the best to solve it. 

Our email ID:      info@soxytoes.com
Our Helpline:     0120-4898314, 0120-4898317

Work Hours:       11:00 am to 05:00 pm between Monday-Friday, other than public holidays

Note: Please mention your order number, if any, in the email along with the details of your request.


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